Tenants can submit maintenance requests via their Homly portal.

For the tenant 1. Log in to the Homly tenant portal (link sent at onboarding). 2. Click "Maintenance" → "New Request." 3. Describe the issue, select a category (plumbing, electrical, AC, carpentry, other). 4. Optionally attach a photo. 5. Submit.

For you (the landlord) 1. You receive a notification of the new request. 2. Open it in the Maintenance dashboard. 3. Add a note, assign to a vendor, and update the status. 4. The tenant sees status updates in their portal.

Does the tenant need an account? The tenant portal is accessed via a link — no password required. They authenticate via OTP on their phone number.