Question 1

What is Homly?

Accepted Answer

Homly is a modern property management platform built for landlords. It helps you automate rent collection, send WhatsApp reminders, track payments, manage maintenance requests, handle utility billing, and run your entire portfolio from one clean dashboard.

Question 2

How does rent collection work with Homly?

Accepted Answer

Homly automates rent reminders via WhatsApp, tracks all payments in real-time, and provides a complete audit trail. Tenants can pay through multiple methods, and you get instant notifications when payments are received.

Question 3

Is Homly free to use?

Accepted Answer

Yes. Homly has a free plan that lets you manage up to 1 property and 5 units — no credit card required. Paid plans start at ₹49/month and scale with your portfolio size.

Question 4

How secure is my data on Homly?

Accepted Answer

We use strong encryption to protect your data. All information is stored on secure servers with regular backups. We're compliant with data protection regulations and never share your information with third parties.

Question 5

Can I manage multiple properties with Homly?

Accepted Answer

Yes. Homly is built for landlords managing multiple properties. Depending on your plan, you can manage up to 10 properties, 200 units, and 200 tenants — all from a single dashboard with role-based access for your team members.

Question 6

Does Homly support maintenance requests?

Accepted Answer

Yes, Homly includes a comprehensive maintenance workflow. Tenants can submit requests, you can assign them to vendors, track progress, and maintain a complete history of all maintenance activities.

Question 7

How do I contact Homly support?

Accepted Answer

You can reach us via email at support@homly.live, WhatsApp at +91 98705 73500, or call our priority hotline at the same number. We're available 7 AM - 11 PM IST, 7 days a week.

Question 8

Can I integrate Homly with other tools?

Accepted Answer

Homly integrates with Razorpay for payment processing and sends notifications via WhatsApp and email. API access is available on the Enterprise plan for custom integrations.

Question 9

Do my tenants need to create an account or download an app?

Accepted Answer

No. Tenants receive WhatsApp reminders automatically — no app download needed. For viewing their dues, receipts, and submitting maintenance requests, they can access a simple web portal via a link. No app installation required on either side.

Question 10

What happens to my data if I cancel my subscription?

Accepted Answer

Your data always belongs to you. If you cancel, you can export all your property, tenant, and payment data in full. We retain your data securely for 90 days after cancellation, giving you time to download everything you need.

Question 11

Can I add my property manager or accountant as a user?

Accepted Answer

Yes. Homly supports role-based team access. You can invite team members and assign them specific permissions — so your property manager can update maintenance but your accountant only sees financial reports. Available on Starter and above.

Question 12

Is Homly good for PG (Paying Guest) owners?

Accepted Answer

Yes, Homly is built specifically for PG owners. It handles multi-room management, per-tenant electricity billing, food/mess management with meal RSVP, WhatsApp reminders, and tenant document collection — everything a PG operator needs in one place.

Question 13

Can I manage a hostel with Homly?

Accepted Answer

Absolutely. Homly supports hostel management with bed/room tracking, group WhatsApp reminders, food billing, maintenance requests, and a warden-friendly dashboard. It's used by hostel operators across India for student and working professional accommodations.

Question 14

Does Homly work for single-property landlords?

Accepted Answer

Yes. Homly's free plan is designed for single-property landlords. You can manage 1 property and up to 5 units at no cost. As your portfolio grows, you can upgrade to a paid plan without losing any of your existing data.

Question 15

Can I manage properties across multiple cities?

Accepted Answer

Yes. Homly supports multi-property management across any number of locations. You can manage PGs, hostels, and rental properties in Delhi, Noida, Bangalore, Mumbai, Hyderabad — or anywhere in India — from a single dashboard.

Question 16

How does food and meal management work for PGs?

Accepted Answer

Homly includes a complete food module for PG and hostel owners. You can set weekly menus, let tenants RSVP meals via WhatsApp (no app install), auto-generate food bills at flat rate or per meal, and broadcast tomorrow's menu every evening. Skipped meals are automatically deducted from the bill.

Question 17

Does Homly send WhatsApp rent reminders automatically?

Accepted Answer

Yes. Homly sends automated WhatsApp reminders to tenants before and on the rent due date — no manual effort required. Tenants can send payment screenshots directly to Homly's WhatsApp number, and AI reads the screenshot and notifies you to approve or reject in one tap.

Question 18

How does electricity billing work for shared accommodations?

Accepted Answer

Homly lets you enter meter readings for shared spaces and individual units. It automatically calculates each tenant's electricity bill based on consumption and adds it to their monthly dues. Tenants see an itemized breakdown — no manual math, no disputes.

Question 19

Is there a free plan for property management?

Accepted Answer

Yes. Homly offers a free plan that includes 1 property, up to 5 units, and full access to core features — rent tracking, WhatsApp reminders, and tenant management. No credit card required. Paid plans start at ₹49/month for larger portfolios.

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