A leaking tap reported in a WhatsApp group at 7 am is forgotten by 9. Homly gives maintenance a real pipeline: reported → assigned → in progress → resolved.

Tenants raise requests

From their web portal, tenants describe the issue and attach photos. The request lands in your maintenance queue with the property, unit and tenant already attached — no detective work.

You assign and track

1. Review the request and set its priority.
2. Assign it to a vendor or a staff member.
3. Track progress until it is resolved, adding notes along the way.
4. Close it with a resolution note the tenant can see.

The history pays for itself

Every request is kept against the unit and the property. When the same geyser fails a third time, you have the dates, the vendor and the cost history — which is exactly the information you need to decide between repairing again and replacing.

Tip: tenants can see the status of their own requests in the portal, which eliminates most "any update on my complaint?" messages.