Step 1: Open the request Go to Maintenance in the sidebar. Click on the open request.

Step 2: Review details You will see the description, category, and any photos the tenant attached.

Step 3: Assign to a vendor If you have vendors saved in your contacts, you can note the assigned vendor in the request. Enter any notes about the job.

Step 4: Update status Change the status to "In Progress" once work starts. Change to "Resolved" when complete.

Step 5: Log cost Optionally log the maintenance cost. This feeds into your expense tracking and reports.